Ways to Get Help
If you don’t find a solution to your problem in the tabs below, contact the IT Support office by:
- Emailing email@example.com
- Calling during normal business hours at 865-974-2735
Follow this link for a list of student computer requirements.
OIT provides MS Exchange email services. This includes mail and calendar access. Currently OIT maintains a 50 GB quota for email. If you exceed this quota, archiving mail or deleting it will be the best solution. Contact us for further assistance.
Email can be connected from a number of devices including desktops, laptops, tablets, and cell phones.
Connecting to Office 365 Overview
All college Windows systems use MS Outlook to access Office 365 accounts.
Office 365 is the OIT mail system that OIT offers for faculty and staff.
Accessing Tmail Instructions
Printing is handled by individual offices. Each office has a few network printers and a few personal printers and is responsible for supplying the printer with toner and paper.
Any printer that is connected to the network can have multiple users print to it.
Connecting to a network printer
Remote Desktop is used to remotely connect to computer. As staff, your primary use may be to make a connection back to your office computer. In order to use remote desktop from off campus, you must first connect to the VPN.
Once connected to the VPN, you can start a remote desktop session.
Connecting to Windows
All Windows systems use your UT NetID for login/authentication.
The syntax will be UTK\NETID for your username, and you will use your NETID password.
Accessing the desktop remotely (RDP)
Faculty and Staff have access to a variety of OIT licensed software. This software can be used on state owned computers as well as personal computers.
Accessing OIT Software
Staff are expected to use OIT Storage to ensure that data loss is minimized. Your work computer is not backed up. The OIT storage areas are backed up and include basic revision control.
If your Windows system is on Active Directory, these drives will be mapped automatically.
Connecting to OIT Storage
If you are connecting to OIT Storage from off campus, you will need to connect to the VPN.