Ways to Get Help
If you don’t find a solution to your problem in the tabs below, contact the IT Support office by:
- Emailing email@example.com
- Calling during normal business hours at 865-974-2735
Follow this link for a list of student computer requirements.
OIT provides MS Exchange email services. This includes mail and calendar access. Currently OIT maintains a 50 GB quota for email. If you exceed this quota, archiving mail or deleting it will be the best solution. Contact us for further assistance.
Email can be connected from a number of devices including desktops, laptops, tablets, and cell phones.
Connecting to Office 365 Overview
All college Windows systems use MS Outlook to access Office 365 accounts.
Office 365 is the OIT mail system that OIT offers for faculty and staff.
Accessing Tmail Instructions
Printing is handled by individual offices. Each office has a few network printers and a few personal printers and is responsible for supplying the printer with toner and paper.
Any printer that is connected to the network can have multiple users print to it.
Connecting to a network printer
Remote Access is needed from time to time to complete your work. Remote Access is a way to connect to UT resources just like you are sitting in your office. In order to remotely access resources from off campus, you must first connect to the VPN.
Once connected to the VPN, you can connect to remote resources, such as Email, IRIS, T-Storage, and other UT Applications.
There are a number of ways to remotely communicate with your co-workers, other UT entities, and the public. These applications can be leveraged when a physical meeting is not available or you if you need to convey a message that does not warrant an email.
- Skype for Business is an OIT supported instant messaging platform that can also be utilized for teleconferencing video conferencing. This application is part of the Microsoft Office suite and is usually installed by default. Once you open the application and get signed in, you are ready to start communicating.
- Microsoft Zoom is an OIT Supported video conferencing platform that be used to schedule virtual meetings. Microsoft Zoom allows sharing of your desktop for giving presentations and recording the entire meeting. Zoom is not always installed by default; but is part of the default software list when a computer is installed by IT Staff. Be sure to take a look at the linked help page for help with signing in to the application.
Faculty and Staff have access to a variety of OIT licensed software. This software can be used on state owned computers as well as personal computers.
Accessing OIT Software
Staff are expected to use T-Storage to ensure that data loss is minimized. Your work computer is not backed up. The T-Storage areas are backed up and include basic revision control.
If your Windows system is on Active Directory, these drives will be mapped automatically.
Connecting to T-Storage
If you are connecting to T-Storage from off campus, you will need to connect to the VPN.
Instructions to map drives to T-Storage
Additional Storage Options
In addition to T-storage, UT offers access to Microsoft One Drive and Google Drive. These are cloud based services that store your files in the cloud. Typically a sync client is used to keep the local copy and cloud copy of your files in sync. When using a sync client, you want to be sure the client does not have sync errors or the syncing in paused. If the files do not properly sync, you are susceptible to data loss.